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Helena Stefani, author

Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan pada Taksi Blue Bird = The Impact of Service Quality towards Customer Satisfaction on Blue Bird Taxi

Fakultas Ilmu Administrasi Universitas Indonesia, 2018

UI - Skripsi Membership

Berlian Temara, author

Analisis pengaruh faktor switching cost sebagai moderasi hubungan antara customer perceived value customer satisfaction dan customer loyalty studi pada konsumen perusahaan pembiayaan = Analysis of switching cost factor as relationship moderation between customer perceived value customer satisfaction and customer loyalty study on consumer of financing company

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015

UI - Tesis Membership

Aveline Leonadiputri, author

Pengaruh Customer Perceived Value, Brand Trust, dan Brand Affect dalam Membangun Brand Loyalty : Studi pada Pengguna Telepon Genggam di Indonesia

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2010

UI - Tesis Open

Marsha Anindita, author

Pengaruh social presence terhadap brand loyalty: peran firm generated content (FGC) di media sosial = The influence of social presence towards brand loyalty: the role of firm generated content in social media as moderator / Marsha Anindita

2018

UI - Tesis Membership

Setiyo Utomo, author

Analisis kepuasan pelayanan nasabah Bank Rakyat Indonesia (BRI) di sektor kredit mikro dan pengaruhnya terhadap loyalitas pelaku UMKM = Analysis satisfaction of service of micro client Bank Rakyat Indonesia (BRI) credit sector and its influence to loyalties perpetrator take care microly, medium and small

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2006

UI - Tesis Membership

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