Ines Septi Utami, author
Pengaruh Media Iklan Terhadap Kecenderungan Berperilaku pada Pembelian Produk Melalui Online Shop (STUDI KASUS : GROUPON DISDUS) = The Effect of Advertising Media Trend Behave on Purchase Online Shop
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi Membership
Saragih, Fernando, author
Analisis dimensi-dimensi nilai pelanggan dan pengaruhnya terhadap kinerja customer relationship management berbasis perilaku: Berdasarkan perspektif pelanggan McDonald's
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2005
 UI - Tesis Membership
Siti Zaneta Anindita, author
Pengaruh electronic Customer Relationship Management (e-CRM) terhadap e-loyalty melalui e-satisfaction pada situs fashion online Zalora Indonesia = The influence of electronic Customer Relationship Management (e-CRM) towards e-loyalty through e-satisfaction on online fashion store website Zalora Indonesia
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2016
 UI - Skripsi Membership
Steffi Link, author
Analisis pengaruh ulasan media sosial dan promosi penjualan terhadap loyalitas pelanggan pada pelayanan purnajual studi kasus: PT Toyota-Astra Motor = Analysis of impact of social media review and sales promotion to customer loyalty in after sales service case study PT. Toyota-Astra Motor
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
 UI - Tesis Membership
Annisa Putri Adisty, author
Implementasi strategi komunikasi pemasaran melalui media sosial instagram (studi kasus terhadap pemanfaatan pendekatan aisas oleh online shop imagine Indonesia) = The implementation of marketing communications strategy through instagram (case study on the usage of aisas method by imagine Indonesia)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2015
 UI - Tesis Membership
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