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Fariz Warid AlHazmi, author

Perbedaan Pengaruh Customer Experience Terhadap Customer Satisfaction dan Customer Loyalty Berdasarkan Klasifikasi Net Promoter Score = The Different Effects Of Customer Experience Toward Customer Satisfaction And Customer Loyalty Based On Net Promoter Score Classification

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018

UI - Tesis (Membership)

Nasution, Yudhita Asih Putri, author

Pengaruh perceived switching cost dan customer satisfaction terhadap customer loyalty = Effects of perceived switching cost and customer satisfaction on customer loyalty

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015

UI - Tesis (Membership)

Joshua, author

Investigasi Niat Perilaku Nasabah terhadap Produk Digital di Loket Teller pada Perusahaan Perbankan = Investigation of Customer Behavioral Intentions to Digital Product at Teller Counter in Banking Companies

Fakultas Teknik Universitas Indonesia, 2023

UI - Tesis Membership

Simangunsong, Riris Kristina Angelia, author

Pengaruh customer experience terhadap loyalitas word of mouth dan customer satisfaction pada pengguna internet banking = The impact of customer experience to loyalty to word of mouth and customer satisfaction of internet banking users

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015

UI - Tesis (Membership)

Fina Anggun Puspita, author

Pengaruh Customer Experience, Customer Satisfaction, dan Word of Mouth terhadap Customer Loyalty dengan Consumer Demographics sebagai Variabel Moderasi pada Nasabah Seabank di DKI Jakarta = The Influence of Customer Experience, Customer Satisfaction, and Word of Mouth on Customer Loyalty with Consumer Demographics as a Moderating Variable for Seabank Customers in DKI Jakarta

Fakultas Ilmu Administrasi Universitas Indonesia, 2024

UI - Skripsi Membership

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