Rina Octaviana, author
Studi Pengaruh Antecedent Commitment, Monetary Price, Behavioral Price, Brand Affect dan Brand Trust terhadap Loyalitas dengan adanya moderating Uncertainty Avoidance : Penelitian pada Industri Penerbangan Komersial di Indonesia = Study of the effect of Antecedent Commitment, Monetry Price, Behavioral Price, Brand Affect and Brand Trust on Loyalty with Moderating Effect Uncertainty Avoidance: Research on Commercial Aviation Industry in Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Tesis Membership
Aulia Risky, author
Pengaruh citra merek dan kepuasan pelanggan pada loyalitas pelanggan : studi eksplanatif konsumen Kopi Kenangan di media sosial Instagram = Affect of brand image and customer satisfaction on customer loyalty : explanative study on Kopi Kenangan customer at social media Instagram
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2021
 UI - Tesis Membership
Afiff Wira Pradana, author
Peran Mediasi Customer Equity terhadap Pengaruh Customer Engagement pada Customer Loyalty (Studi pada Aplikasi MyPertamina) = The Mediation Role of Customer Equity on the Effect of Customer Engagement on Customer Loyalty (Study on MyPertamina Application)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
 UI - Tesis Membership
Mila Pradita Aulia, author
Pengaruh Kualitas Layanan (Service Quality) terhadap Loyalitas Pelanggan (Customer Loyalty) di Mediasi Oleh Kepuasan Pelanggan (Customer Satisfaction) Pada Pelanggan Maskapai Citilink di Bandara Internasional Soekarno-Hatta Cengkareng = The Effect of Service Quality on Customer Loyalty in Mediation By Customer Satisfaction With Citilink Customer Customers at Soekarno-Hatta International Airport Cengkareng
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2018
 UI - Skripsi Membership
Filicia Sali, author
Analisis Pengaruh Kualitas Layanan dan Pemulihan Layanan Terhadap Loyalitas dan Komplain Mahasiswa Fakultas Ekonomi Universitas Indonesia Selaku Nasabah Bank Central Asia = The Analysis of the Impact of Service Quality and Service Recovery against the Loyalty and Complaints of The Students of The Faculty of Economics of University of Indonesia as the Customer of Bank Central Asia.
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Skripsi Membership
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