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Mila Pradita Aulia, author

Pengaruh Kualitas Layanan (Service Quality) terhadap Loyalitas Pelanggan (Customer Loyalty) di Mediasi Oleh Kepuasan Pelanggan (Customer Satisfaction) Pada Pelanggan Maskapai Citilink di Bandara Internasional Soekarno-Hatta Cengkareng = The Effect of Service Quality on Customer Loyalty in Mediation By Customer Satisfaction With Citilink Customer Customers at Soekarno-Hatta International Airport Cengkareng

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2018

UI - Skripsi (Membership)

Ratu Nisya Kencana Adyputri, author

Pengaruh E-Service Quality terhadap E-Loyalty dimediasi oleh E-Satisfaaction (Pada pelanggan Lazada Jabodetabek) = The impact of e-service quality on e-loyalty mediated by e-satisfaction (on customer of Lazada Jabodetabek)

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2018

UI - Skripsi (Membership)

Aulia Risky, author

Pengaruh citra merek dan kepuasan pelanggan pada loyalitas pelanggan : studi eksplanatif konsumen Kopi Kenangan di media sosial Instagram = Affect of brand image and customer satisfaction on customer loyalty : explanative study on Kopi Kenangan customer at social media Instagram

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2021

UI - Tesis (Membership)

Putri Neva Lumeta, author

Penerimaan dan penggunaan teknologi, kepuasan, dan loyalitas pelanggan = Technology acceptance and usage, customer satisfaction, customer loyalty

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2021

UI - Tesis (Membership)

Afiff Wira Pradana, author

Peran Mediasi Customer Equity terhadap Pengaruh Customer Engagement pada Customer Loyalty (Studi pada Aplikasi MyPertamina) = The Mediation Role of Customer Equity on the Effect of Customer Engagement on Customer Loyalty (Study on MyPertamina Application)

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022

UI - Tesis (Membership)

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