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Muhamad Vadly Rahmatullah, author

Pengaruh Service Quality terhadap Word of Mouth melalui Customer Satisfaction pada Pengunjung Museum Seni Rupa dan Keramik = The Influence of Service Quality towards Word of Mouth through Customer Satisfaction on Museum Seni Rupa dan Keramik's Visitor

Fakultas Ilmu Administrasi Universitas Indonesia, 2019

UI - Skripsi Membership

Ayu Azzahra Karbala, author

Pengaruh service recovery terhadap customer satisfaction pada PT Primajasa Perdanaraya Utama = The effect of service recovery on customer satisfaction at PT Primajasa Perdanaraya Utama

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014

UI - Tesis Membership

Bilal Abdallah Sugiri, author

Pengaruh Differentiated Customer Service, Brand Trust, Brand Commitment, dan Brand Salience terhadap Brand Advocacy (Studi Pada Pengguna Digital Banking Jenius di Jabodetabek) = The Effects of Differentiated Customer Service, Brand Trust, Brand Commitment, and Brand Salience towards Brand Advocacy (Case Study of Jenius Digital Banking's Consumers in Jabodetabek)

Fakultas Ilmu Administrasi Universitas Indonesia, 2020

UI - Skripsi Membership

Prayudi Yusuf, author

Hubungan kualitas pelayanan dengan kepuasan penguasaha di kawasan berika pada kantor pengawasan dan pelayanan bea dan cukai tipe A2 Tanggerang

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2009

UI - Tesis Open

Michelle Febris Syaiff, author

Perhitungan customer lifetime value CLV di perusahaan B2B industri manufaktur mesin dan peralatan = Measuring customer lifetime value CLV in B2B company on machinery and equipment manufacturing industry

Fakultas Teknik Universitas Indonesia, 2018

UI - Skripsi Membership

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