Jefry Hartanto Kurniawan, author
PERAN EDUKASI PELANGGAN TERHADAP LOYALITAS PELANGGAN MELALUI CUSTOMER SATISFACTION, E-WOM DAN PERCEIVED SWITCHING COST PADA PERBANKAN DIGITAL DI INDONESIA = The Role of Customer Education on Customer Loyalty Through Customer Satisfaction, E-WOM and Perceived Switching Cost in Digital Banking Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
 UI - Tesis Membership
Ruth Maria Kezia, author
Implementasi Prinsip Electronic-Know Your Customer (e-KYC) Berdasarkan POJK No.23/POJK.01/2019 terhadap Layanan Digital Banking di Indonesia (Studi Kasus: Bank MNC Internasional Tbk.) = The Implementation of Electronic-Know Your Customer Principles based on POJK No.23/POJK.01/2019 through Digital Banking Services in Indonesia (Case Study : MNC International Bank)
Fakultas Hukum Universitas Indonesia, 2022
 UI - Skripsi Membership
Simangunsong, Riris Kristina Angelia, author
Pengaruh customer experience terhadap loyalitas word of mouth dan customer satisfaction pada pengguna internet banking = The impact of customer experience to loyalty to word of mouth and customer satisfaction of internet banking users
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Tesis Membership
Berlia Annisa Arestania, author
Prinsip Kehati-hatian dalam Proses Uji Tuntas Nasabah pada Layanan Pembukaan Rekening Tabungan secara Digital = The Prudential Banking Principle in Customer due Diligence Process on Opening Digital Saving Account Services
Fakultas Hukum Universitas Indonesia, 2021
 UI - Skripsi Membership
Nasution, Yudhita Asih Putri, author
Pengaruh perceived switching cost dan customer satisfaction terhadap customer loyalty = Effects of perceived switching cost and customer satisfaction on customer loyalty
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Tesis Membership
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