Kristo Aji Purba, author
Pengaruh Kualitas Layanan Elektronik Terhadap Loyalitas Melalui Kepuasan Nasabah Pengguna Mobile Banking = The Effect of Electronic Service Quality on Loyalty Through Customer Satisfaction of Mobile Banking Users
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
 UI - Tesis (Membership)
Ananggadipa Ganeswara, author
Pengaruh kualitas layanan terhadap retensi pelanggan pada layanan mobile banking melalui kualitas hubungan sebagai mediasi = The impact of mobile banking service quality towards customer retention through the mediation of relationship quality.
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020
 UI - Skripsi (Membership)
Ahadi Andrian Wibowo, author
Pengaruh Faktor-Faktor Dalam Model the Extended Unified Theory of Acceptance and Use of Technology (UTAUT2) Terhadap Tingkat Penggunaan, Customers Satisfaction, dan Customers Loyalty Pengguna Mobile Banking = The Effect of Factors in the Extended Unified Theory of Acceptance and Use of Technology (UTAUT2) Model on the Level of Use, Customers Satisfaction, and Customers Loyalty of Mobile Banking Users
Fakultas Ekonomi dan BIsnis Universitas Indonesia, 2022
 UI - Tesis (Membership)
Rumondang, Febriana Uli, author
Analisis Pengaruh Penerimaan dan Kegunaan Terhadap Niat Keberlanjutan Melalui Kepuasan dan Sikap Sebagai Variabel Mediasi Untuk Menggunakan Mobile = Analysis of the Effect of Confirmation and Perceived Usefulness on Continuance Intention through Satisfaction and Attitude to use Mobile Banking (Study on Bank Tabungan Negara Jakarta Cawang Branch Office Customers)
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Skripsi (Membership)
Rizfi Trisna Selfia, author
Pengaruh E-service Quality terhadap Loyalty Intention Pengguna Bca Mobile di Jabodetabek = The Effect of E-service Quality on Loyalty Intention of Bca Mobile Users In Jabodetabek
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Skripsi (Membership)
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