Ridaul Qibriya, author
Analisis proses perubahan sistem penanganan pengaduan di ombudsman Republik Indonesia = The analysis of change process of complaint handling system at ombudsman Republic of Indonesia
Fakultas Ilmu Administrasi Universitas Indonesia, 2019
 UI - Skripsi Membership
Sad Dian Utomo, author
Penanganan pengaduan masyarakat mengenai pelayanan publik: studi pada pusat penanganan pengaduan pelayanan publik kota Semarang = Complaint handling on public services (the study on public service complaint handling center in Semarang City)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2006
 UI - Tesis Membership
Arfi Neil Hamada, author
Analisis Manajemen Pengaduan (Complaint Handling) pada Jakarta Lapor (JakLapor) dalam Pelayanan Publik Provinsi DKI Jakarta = Analysis of Jakarta Lapor (JakLapor) Complaint Handling System on Public Service of DKI Jakarta Province
Fakultas Ilmu Administrasi Universitas Indonesia, 2024
 UI - Skripsi Membership
Iman Syafrizal, author
Relationship management dalam penanganan pengaduan internasional permasalahan sistem informasi manajement keimigrasian pada Kantor Pusat Direktorat Jenderal Imigrasi = Analysis of the respondence perception of Implementation of Customer Relationship Management (CRM) application in handling internal complaint of the problem in immigration information management system on the Headquarter of Directorate General of immigration
Universitas Indonesia, 2011
 UI - Tesis Open
Muhammad Haikal Akbar Lasabuda, author
Faktor-faktor yang memengaruhi kepuasan masyarakat pada layanan aspirasi dan pengaduan online rakyat (Lapor!): dilihat dari proses penanganan pengaduan, hasil penanganan pengaduan, dan keterampilan digital = Factors that affecting citizen satisfaction of national aspiration and complaint handling system (Lapor!): based on complaint process complaint handling outcome and digital skills
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2015
 UI - Skripsi Membership
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