Roper, Kathy O.
The facility management handbook / Kathy O. Roper, Richard P. Payant.
American Management Association, 2014
 Buku Teks
Pyzdek, Thomas
The Six sigma handbook : a complete guide for green belts, black belts, and managers at all levels
McGraw-Hill, 2003
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Booher, Diana
Executive's portfolio of model speeches for all occasions/ Diana Booher
Prentice-Hall, 1991
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Fopp, Michael A.
Managing museums and galleries
Routledge, 1997
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Shepherd, Elizabeth J., 1960-
Managing records : a handbook of principles and practice
London, Facet
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