Evenson, Ren`ee
Customer service training IOI: quick and easy techniques that get great results
Amacom, 2005
 Buku Teks
Evenson, Renee, 1951-
Customer service training 101: quick and easy techniques that get great results
American Management Association, 2011
 eBooks
Evenson, Renee, 1951-
Customer service training 101 : quick and easy techniques that get great results
American Society for Training and Development, 2005
 eBooks
Poplar, Vitta
Fabric : projects & creative decorating ideas
Andrews McMeel Publishing, 2001
 Buku Teks
Geddes-Brown, Leslie
The soft furnishings source book
Page One, 2000
 Buku Referensi