Evenson, Ren`ee
Customer service training IOI: quick and easy techniques that get great results
Amacom, 2005
 Buku Teks SO
Evenson, Renee, 1951-
Customer service training 101: quick and easy techniques that get great results
American Management Association, 2011
 eBooks
Evenson, Renee, 1951-
Customer service training 101 : quick and easy techniques that get great results
American Society for Training and Development, 2005
 eBooks
Geddes-Brown, Leslie
The soft furnishings source book
Page One, 2000
 Buku Referensi
Brookes, John
Home and garden style : creating a unified look inside and out
Ward Lock, 1996
 Buku Referensi