Nyoman Indra Gunadhie
Pengaruh kualitas pelayanan bagi terciptanya loyalitas pelanggan pengguna layanan graihalo
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2010
 UI - Tesis Open
Johannes Komarudin
Analisis kualitas pelayanan terhadap loyalitas konsumen pada bisnis Fast Food Ayam Goreng di Indonesia: studi kasus Kentucky Fried Chicken dan Texas Fried Chicken = Analysis of service quality against customer loyalty on Indonesian Fried Chicken Fast Food industry: case study Kentucky Fried Chicken and Texas Fried Chicken
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2009
 UI - Tesis Open
Bernaded Oka Anggarani
Pengaruh kualitas pelayanan terhadap kepuasan dan loyalitas pelanggan di laboratorium uji = The impact of service quality on customer satisfaction and loyalty in testing laboratory
Fakultas Teknik Universitas Indonesia, 2018
 UI - Tesis Membership
Dody Nur Endarto
Pemasaran sekolah alam: analisis pengaruh citra merek, kualitas pelayanan, dan persepsi harga terhadap loyalitas konsumen : studi kasus: Sekolah Alam Indonesia (SAI) = Community school marketing analysis relationship of brand image, service quality, and price perception on customer loyalty : case study Sekolah Alam Indonesia (SAI)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi Membership
Alia Latifah Hanum
Pengaruh kualitas pelayanan, kepuasan pelanggan, trust, switching cost, dan persepsi harga terhadap loyalitas pelanggan layanan televisi berbayar = The effect of service quality, customer satisfaction, trust, switching cost, and price perception on customer loyalty in pay tv services
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
 UI - Tesis Membership