Remote library users-needs and expectations
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Hernon, Peter
Assessing service quality: satisfying the expectations of library customers
American Library Association, 2015
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Library education: an international survey
edited by Larry Earl Bone
Champaign, Illinois University of Illinois Graduate School of Library Science 1968, 1968
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Customer expectations: concepts and reality for academic library services Christopher Millson-Martula,Vanaja Menon
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Continuing education for the Library information professions
William G. ASP....[et.al] author
The Shoe String Press , 1985
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