Analisis kualitas pelayanan Smart Card di Kantor Imigrasi Batam = Analysis of service quality of smart card at Batam immigration office

Analisis Kualitas Pelayanan Pendaftaran Merek dengan pendekatan Servqual pada Direktorat Jenderal Hak Kekayaan Intelektual = Analysis of Trademark Registration Service Quality by Servqual approach to the Directorate General of Intellectual Property Rights

Kualitas Pelayanan Surat Keterangan Catatan Kepolisian (SKCK) di Satuan Intelijen dan Keamanan Polres Cilegon: Pendekatan Servqual = Quality of (SKCK) Service at Intelligence and Security Unit of Cilegon Resort Police Servqual Approach

Kualitas pelayanan surat izin mengemudi di Satpas Polresta Bekasi Kota: perspektif model servqual = Driving lisence quality service in the service unit of Police Office Bekasi City: model servqual perspective

Analisis kualitas layanan pendidikan dan pelatihan fungsional inspektur ketenagalistrikan dengan pendekatan servqual dan QFD (studi kasus: Pusdiklat Kebtke) = Analysis of education service quality and functional training of the inspector electricity with servqual and QFD approach (case study: Pusdiklat Kebtke) / Retno Kusumastuti