Praktek pelayanan pelanggan pada perusahaan berbasis customer relationship management (CRM) untuk peningkatan citra perusahaan (studi pada divisi customer care PT Cyberindo Aditama) = Customer service practical within company base on customer relationship management (CRM) to developing image company (study on division of customer care PT. Cyberindo Aditama)

Analisis Fitur Electronic Customer Relationship Management sebagai Penanda Kualitas Layanan Elektronik pada Aplikasi Transportasi Daring = Signaling Electronic Service Quality via e-CRM Features: Insight from Ride Hailing Application in Indonesia

Customer relationship management dan pengaruhnya terhadap loyalitas nasabah bank: studi pada bank muamalat indonesia

Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan pada Taksi Blue Bird = The Impact of Service Quality towards Customer Satisfaction on Blue Bird Taxi

Etika customer service