Gitlow, Howard S.
Quality management
The McGraw-Hill, 2005
Multimedia
Gitlow, Howard S.
Quality management
McGraw-Hill, 2005
Multimedia
Gitlow, Howard S.
Quality management
2005
Multimedia
Hradesky, John L.
Total quality management handbook
McGraw-Hill, 1995
Buku Referensi
Evans, James Robert, 1950-
The management and control of quality
South-Western, 2002
Buku Teks