Gitlow, Howard S.
Quality management
2005
 Multimedia
Gitlow, Howard S.
Quality management
The McGraw-Hill, 2005
 Multimedia
Gitlow, Howard S.
Quality management
McGraw-Hill, 2005
 Multimedia
Stebbing, Lionel
Quality management in the service industry
Ellis Horwood, 1990
 Buku Teks SO
Total quality management
by Dale H. Besterfield ... [and others]
Prentice-Hall, 1995
 Buku Teks SO