Gita Desyanti
Analisis pengaruh kualitas e service terhadap kepuasan sikap terhadap website dan niat perilaku pada situs toko online mataharimall com = E service quality analysis on satisfaction attitude to the website and behaviour intentions towards mataharimall com online shop
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi (Membership)
Debby Erwina
Pengaruh perceived quality terhadap repurchase intention yang di mediasi oleh variabel-variabel perceived equity, perceived value, customer satisfaction, expected switching cost, dan brand preference : studi kasus pelanggan Garuda Indonesia = The effect of perceived quality toward repurchase intention with mediating variables of perceived equity, perceived value, customer satisfaction, expected switching cost, and brand preference : case study of Garuda Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Tesis (Membership)
Ariotejo Buwono
Analisis pengaruh e-business factor (8C) terhadap e-loyalty serta pengaruh website design terhadap word of mouth dan purchase intention pada retail business e-commerce di Indonesia = Analysis of effect of e-business factor toward e-loyalty and effect of website design toward purchase intention and word of mouth in retail business e-commerce in Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
 UI - Tesis (Membership)
Indiara Karina Nerissaputri
Pengaruh Brand Attribute dan Brand Image terhadap Kepuasan Pelanggan Mal Grand Indonesia = The Influence of Brand Attributes and Brand Image on Customers Satisfaction of Grand Indonesia Mall
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2022
 UI - Tesis (Membership)
Seprianati Eka Putri
Analisis perilaku "brand switchers" dan "brand loyalist" terhadap produk toiletries
Universitas Indonesia, 2004
 UI - Tesis (Membership)