Ronan, Jana Smith
Chat reference : a guide to live virtual reference services / Jana Smith Ronan
Libraries Unlimited, 2003
Buku Referensi
Going prime time with live chat reference
Artikel Jurnal
Coffman, Steve
Going live: starting and running a virtual reference service
[American Library association, American Library association], 2003
eBooks
Reference services in the virtual library Judy E.Myers
Artikel Jurnal
Kovacs, Diane K.
The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments / Diane K. Kovacs
Facet Publishing, 2007
Buku Referensi