Guidelines for reference and information services in public libraries / Library Association Information Services Group

Analisis kualitas pelayanan perpustakaan umum daerah khusus Ibukota Jakarta : studi kasus pada perpustakaan umum di tingkat provinsi = Analysis of services quality of public library of the special province of the capital city of Jakarta : a case study in the provincial level library

Marketing concepts for libraries and information services

Eksternalisasi Informasi Layanan Dalam Mendukung Promosi Perpustakaan (Studi Kasus Telkom University Open Library Jakarta) = Externalization of Service Information in Supporting Library Promotion (Case Study of Jakarta Telkom University Open Library)

Perspektif Multikultural dalam Pelayanan Perpustakaan Umum = Multicultural Perspective In Public Library Services