Guidelines for reference and information services in public libraries / Library Association Information Services Group

Analisis kualitas pelayanan perpustakaan umum daerah khusus Ibukota Jakarta : studi kasus pada perpustakaan umum di tingkat provinsi = Analysis of services quality of public library of the special province of the capital city of Jakarta : a case study in the provincial level library

Marketing concepts for libraries and information services

Children and young people : Library Association guidelines for public library services / the Library Association

Evaluation of library and information services