Besterfield, Dale H.
Quality control : a practical approach
2004
 Multimedia
Caplen, Rowland
A practical approach quality control / Rowland Caplen
Business Books , 1975
 Buku Teks
Hradesky, John L.
Total quality management handbook
McGraw-Hill, 1995
 Buku Referensi
The Total quality portfolio : volume one
Strategic Direction Publishers, [date of publication not identified]
 Buku Referensi
The Total quality portfolio : volume two
Strategic Direction Publishers, [date of publication not identified]
 Buku Referensi