Borodzicz, Edward P.
Risk, crisis & security management
John Wiley & Sons, 2005
 Buku Teks SO
The global crisis, social protection and jobs
 Artikel Jurnal
Harvard Business Review on Crisis Management
Harvard Business School Press, 2000
 Buku Teks
Dedy Afianto
Efektivitas komunikasi pada manajemen krisis untuk mempertahankan kepuasan dan kesetiaan pelanggan : studi pada perusahaan penerbangan PT Lion Air = The effectiveness of communication in crisis management in order to maintain customer satisfaction and customer loyalty : study on the Lion Air Airline
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2013
 UI - Tesis Membership
The handbook of crisis communication
edited by W. Timothy Coombs and Sherry J. Holladay
Blackwell , 2010
 eBooks