Building a successful customer-service culture : a guide for library and information managers
edited by Maxine Melling; Joyce Little
Facet Publishing, 2004
 Buku Teks
Brophy, Peter
Quality management for information and library managers
Aslib Gower, 1997
 Buku Teks
Kinnell, Margaret
Improving library and information services through self-assessment: a guide for senior managers and staff developers
Library Association Publishing, 2001
 Buku Teks
Legal issues for library and information managers/editor William Z. Nasri
The Haworth Press , 1987
 Buku Teks
Poulter, Alan
The Library and information professional's guide to the world wide web
Library Association, 1999
 Buku Teks