Building a successful customer-service culture : a guide for library and information managers
edited by Maxine Melling; Joyce Little
Facet Publishing, 2004
 Buku Teks SO
Brophy, Peter
Quality management for information and library managers
Aslib Gower, 1997
 Buku Teks SO
Kinnell, Margaret
Improving library and information services through self-assessment: a guide for senior managers and staff developers
Library Association Publishing, 2001
 Buku Teks SO
Legal issues for library and information managers/editor William Z. Nasri
Haworth Press, 1987
 Buku Teks SO
Bryant, David
Finding information the library way: a guide to reference sources
Connecticut Library Professional, 1987
 Buku Teks SO