Boy Subirosa Sabarguna
Knowledge management untuk rumah sakit
Sagung Seto, 2007
 Buku Teks
Boy Subirosa Sabarguna
Knowledge management untuk rumah sakit
Sagung Seto, 2007
 Buku Teks
Cahya Adriani Putri
Peran Customer Relationship Management pada Hubungan antara Kualitas Pelayanan dan Loyalitas Pasien di Klinik Fertilitas Rumah Sakit Nuraida Tahun 2023 = The Role of Customer Relationship Management on the Relationship of Service Quality and Patient Loyalty in Fertility Clinic Nuraida Hospital 2023
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2023
 UI - Tesis Membership
Juni Chiudri
Strategi pemasaran Customer Relationship Management melalui Personal Maternity Officer dalam pemanfaatan persalinan di Rumah Sakit Hermina Daan Mogot = Customer Relationship Management marketing strategy through Personal Maternity Officer in labor at Hermina Daan Mogot Hospital
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2013
 UI - Tesis Membership
Storbacka, Kaj
Customer relationship management
Mcgraw-Hill, 2001
 Buku Teks