Pengaruh country of origin terhadap persepsi konsumen pada kualitas produk mobil buatan Jerman, Amerika dan Jepang

Peningkatan kualitas pelayanan pada industri freight forwarding dengan integrasi IPA dan taguchi = Service quality improvement in freight forwarding industry with integration IPA and taguchi

Analisis hubungan service quality perceived value, customer satisfaction, dan post-purchase intention pada layanan mobile value-added service (M-Vas) di Jabodetabek = Relationship analysis amongst service quality perceived value, customer satisfaction, and post purchase intention in mobile value-added service (M-Vas) in Jabodetabek

Pengaruh e-service quality terhadap Brand Trust pada penyedia jasa e-ticketing di Indoneisa : studi pada situs tiket.com = The effect of e-service quality towards Brand Trust on e-ticketing service providers in Indonesia : study on tiket.com website / Puteri Rengganis

Analisis pengaruh pengalaman komunitas online terhadap sikap pada produk, perusahaan dan kualitas pelayanan yang dipersepsikan = The impact of online community experience on attitude towards product, attitude towards company and perceived service quality