Cassel, Kay Ann
Reference and information services in the 21st century : an introduction
Neal-Schuman , 2006
 Buku Teks
Bopp, Richard E.
Reference and information services : an introduction
Libraries Unlimited, 2001
 Buku Teks
Cassel, Kay Ann
Reference and information services in the 21st century : an introduction
Faced Publishing, 2009
 Buku Teks
Cassell, Kay Ann
Reference and information services : an introduction
Neal-Schuman, an imprint of the American Library Association, 2013
 Buku Teks
Kern, M. Kathleen
Virtual reference best practices: tailoring services to your library
[American Management Association, ], 2009
 eBooks