In charge of customer satisfaction/Roger Cartwright, George Green

Pengukuran tingkat kepuasan pelanggan untuk menaikkan pangsa pasar

Pengaruh kualitas pelayanan, kepuasan pelanggan, trust, switching cost, dan persepsi harga terhadap loyalitas pelanggan layanan televisi berbayar = The effect of service quality, customer satisfaction, trust, switching cost, and price perception on customer loyalty in pay tv services

Pengaruh kualitas layanan mobile value added service terhadap kepuasan dan loyalitas pelanggan operator selular GSM

Managing knock your socks off service