Total quality management
by Dale H. Besterfield ... [and others]
Prentice-Hall, 1995
 Buku Teks SO
Beyond total quality management : toward the emerging paradigm
by Greg Bounds [and others]
McGraw-Hill, 1994
 Buku Teks SO
Dimas Yuwono Wicaksono
Penentuan usulan strategi perbaikan kualitas berdasarkan pengukuran total quality index pada sektor industri otomotif dan pangan = Determination of proposed strategy for quality improvement based total quality index measurement in the automotive and food industry
Fakultas Teknik Universitas Indonesia, 2015
 UI - Tesis Membership
Bank, John
The essence of total quality management
Prentice-Hall, 2000
 Buku Teks SO
Fandy Tjiptono
Total quality management
Andi Offset, 1996
 Buku Teks