Quality analysis of implementing electronic customer relationship management in hotel industry

The Effects of communicating and Unconditional and Specific Service Guarantee on Indonesian and Dutch Consumers Perceived Value and Perceived Risk in the Hotel Industry = Efek dari mengkomunikasikan Jaminan Layanan Tanpa Syarat dan Jaminan Layanan Spesifik pada Konsumen Indonesia dan Belanda Terhadap Persepsi Nilai dan Persepsi Resiko di Industri Perhotelan

Pemasaran Hotel di Indonesia : Kasus PT Natour

Analisis value chain pada Hotel Indonesia, 1992-1993

Peran leader-member exchange sebagai mediator hubungan antara benevolence value dan efektivitas pemimpin pada industri perhotelan di Bali = The mediating role of leader member exchange in the relationship between benevolence value and leader effectiveness in hotel industries in Bali