Pengaruh dari perceived service fairness terhadap emosi dan behavioral intentions di restoran = Effects of perceived service fairness on emotions and behavioral intentions in restaurants

Pengaruh appraisal emotion service quality perceived value dan customer satisfaction terhadap repatronage intention gedung pertunjukan (Studi kasus : Graha Bhakti Budaya, Taman Ismail Marzuki) = The effect of appraisal emotion service quality perceived value and customer satisfaction towards repatronage intention in the performing arts venue (Case study : Graha Bhakti Budaya, Taman Ismail Marzuki)

Analisis pengaruh komunitas merek pada media sosial terhadap customer relationship: studi kasus Honda Civic Indonesia = Brand community effects of social media analysis on customer relationship: case study Honda Civic Indonesia

Pengaruh customer relations terhadap loyalitas konsumen (studi pada konsumen pemgiriman paket PT. Pos Indonesia, Jatinegara, 2012) = The effect of customer relations for consumer loyalty

Analisis faktor faktor customer loyalty pada industri perbankan dengan metode structural equation modeling = Analysis of customer loyalty factors in banking industry with structural equation modeling