Puccio, Joseph A.
Serials reference work / Joseph A. Puccio
Libraries Unlimited, 1989
 Buku Referensi
Conflicts in reference services
edited by Bill Katz
Haworth Press, 1985
 Buku Teks SO
Reference services expertise
edited by Bill Katz
The Haworth Press , 1993
 Buku Teks SO
Information brokers and reference services
edited by Robin Kinder; Bill Katz
The Haworth Press, 1988
 Buku Teks SO
Personnel issues in reference services
edited by Bill Katz and Ruth A. Fraley
Haworth Press, 1986
 Buku Referensi