Guidelines for reference and information services in public libraries / Library Association Information Services Group
Library Association Publishing, 1999
 Buku Referensi
Safitri Ayu Lestari
Keterampilan berkomunikasi staf layanan Perpustakaan Umum Daerah Kabupaten Bogor = Communication skills of library service staff at Public Library Of Bogor Regency
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2014
 UI - Skripsi (Membership)
Rifni Raihana
Layanan referensi perpustakaan perguruan tinggi: studi kasus di Institut Pertanian Bogor = Reference services in academic Library: case study at Bogor Agricultural University
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2017
 UI - Skripsi (Open)
Tri Hardiningtyas
Efektivitas pelayanan rujukan: kasus pada jasa penelusuran, di Pusat Perpustakaan Pertanian dan Komunikasi Penelitian (Pustaka) Bogor = The effectivity of reference service: case study in searching service, at the Centre of Agriculture Library and Research Communication (Pustaka) Bogor
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 1995
 UI - Tesis (Membership)
Feby Elita
Layanan referensi perpustakaan perguruan tinggi : studi kasus perpustakaan Universitas Indonesia = Reference service at the academic library : a case study at the University of Indonesia's library
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2014
 UI - Skripsi (Membership)