Kajian end user interface call center pada industri perbankan Indonesia: Studi kasus Bank Rakyat Indonesia.

Penyempurnaan Rancangan Infrastruktur Disaster Recovery Center dalam Mendukung Disaster Recovery Plan Bank X

Efektivitas kinerja service level call center studi kasus: PT XYZ = Performance effectiveness of service level for call center: case study PT XYZ

Perancangan Disaster Recovery Plan Komunikasi Suara: Studi Kasus Bank XYZ = The Designing Voice Communication Disaster Recovery Plan: Case Study of Bank XYZ

Perancangan Fasilitas Disaster Recovery Center (DRC): Studi Kasus Kegiatan Operasional Perusahaan Husky Energy di Indonesia = Disaster Recovery Center (DRC) Facility Design - Husky Energy Indonesia Operational Activity Case Study