Henry Vienayoko
Customer relationship management, kepuasan dan loyalitas pelanggan DHL Worldwide Express
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2003
 UI - Tesis Membership
Barnes, James G.
Secrets of customer relationship management =​ Rahasia manajemen hubungan pelanggan
Andi, 2003
 Buku Teks
Christina Deni Rumiarti
Segmentasi pelanggan pada Customer Relationship Management di perusahaan ritel: studi kasus PT Gramedia Asri Media = Customer segmentation for customer relationship management on retail company: case study PT Gramedia Asri Media
Fakultas Ilmu Komputer Universitas Indonesia, 2017
 UI - Tugas Akhir
Storbacka, Kaj
Customer relationship management
Mcgraw-Hill, 2001
 Buku Teks
Rony Sahat N.
Praktek pelayanan pelanggan pada perusahaan berbasis customer relationship management (CRM) untuk peningkatan citra perusahaan (studi pada divisi customer care PT Cyberindo Aditama) = Customer service practical within company base on customer relationship management (CRM) to developing image company (study on division of customer care PT. Cyberindo Aditama)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
 UI - Tesis Membership