Analisis pengaruh kesesuaian diri pada event bersponsor terhadap brand loyalty : studi kasus Radio Trax 101,4 FM pada event Career Days 2008

Pengaruh service innovation terhadap service quality, customer satisfaction, dan customer loyalty pada Bank di Indonesia = The influence of service innovation on service quality, customer satisfaction, and customer loyalty at Indonesia banking

Pengaruh persepsi konsumen mengenai program loyalitas Telkomselpoin terhadap loyalitas pelanggan Telkomsel

Pengaruh customer experience terhadap costumer loyalty melalui customer satisfaction pada Genki Sushi: studi pada outlet Genki Sushi Plaza Senayan = Affect of customer experience on customer loyalty through customer satisfaction on Genki Sushi: study at Genki Sushi outlet Plaza Senayan

Analisis pengaruh Service Recovery terhadap Customer Loyalty : studi kasus Carwash-Bengkel Autoklin = Analysis the effect of service recovery toward customer loyalty : case study on Carwash workshop-Autoklin