Boy Subirosa Sabarguna
Quality assurance pelayanan rumah sakit
Konsorsium RS Islam Jateng-DIY, 2004
 Buku Teks
Boy Subirosa Sabarguna
Quality assurance pelayanan rumah sakit
Sagung Seto, 2008
 Buku Teks
Coping, health and organizations
edited by Philip Dewe, Michael Leiter, Tom Cox
Taylor and Francis, 2000
 Buku Teks
Azrul Azwar
Program menjaga mutu pelayanan kesehatan : aplikasi prinsip lingkaran pemecahan masalah
Ikatan Dokter Indonesia , 1994
 Buku Teks
Quality of care: a process for making strategic choices in health systems
World Health Organization
World Health Organization, 2006
 Buku Teks