Fandy Tjiptono
Total quality management
Andi Offset, 1996
Buku Teks
Hradesky, John L.
Total quality management handbook
McGraw-Hill, 1995
Buku Referensi
Goetsch, David L.
Quality management for organizational excellence : introduction to total quality
Pearson, 2016
Buku Teks
Beyond total quality management : toward the emerging paradigm
by Greg Bounds [and others]
McGraw-Hill, 1994
Buku Teks
Dahlgaard, Jens J.
Fundamentals of total quality management : process analysis and improvement
Chapman & Hall, 1998
Buku Teks