Soin, Sarv Singh
Total quality control essentials: key elements, methodologies, and managing for success
McGraw-Hill, 1993
 Buku Teks
Soin, Sarv Singh
Total quality control essential : key elements, methodologies and managing for success
McGraw-Hill, 1992
 Buku Teks
Rini Yamasari
Analisis pengaruh penerapan total quality management tqm terhadap fleksibilitas operasional external flexibility dan internal robustness studi kasus RSUPN Dr Cipto Mangunkusumo = The influence of total quality management tqm on operatonal flexibility external flexibility and internal robustness a case study RSUPN Dr Cipto Mangnkusumo
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Breyfogle, Forrest W.
Managing six sigma
John Wiley & Sons, 2001
 Buku Teks
Juran, Joseph M., 1904-2008
Juran on quality by design the new steps for planning quality into goods and services
The Free Press , 1992
 Buku Teks