Quality management
Howars S. Gitlow [and others]
McGraw-Hill, 2005
 Buku Teks
Martin, Lawrence L
Total quality management in human service organizations
Sage Publications, 2013
 eBooks
Gitlow, Howard S.
Quality management
The McGraw-Hill, 2005
 Multimedia
Gitlow, Howard S.
Quality management
McGraw-Hill, 2005
 Multimedia
Gitlow, Howard S.
Quality management
2005
 Multimedia