Improving service quality: achieving high performance in the public and private sectors / by Michael E. Milakovich

Pedoman pelaksanaan gugus kendali mutu: peningkatan produktivitas melalui daya manusia = Quality circles master guide: increasing productivity with people power

Manajemen mutu untuk rumah sakit

Rancangan Kebijakan dan Prosedur Sistem Pengendalian Mutu pada KAP Kecil (Studi Kasus: KAP X) = A proposed of Policies and Procedures for Quality Control of a Small Public Accounting Firm (Case Study: KAP X)

Strategi Pengembangan Budaya Mutu Perusahaan Jasa Pelaksana Konstruksi Dalam Menjalankan Sistem Manajemen Mutu Berbasis Budaya Organisasi Dan Budaya Nasional Untuk Menurunkan Tingkat Kegagalan Konstruksi = Strategy for Quality Culture Development of Construction Implementing Service Companies in Running a Quality Management System Based on Organizational Culture and National Culture to Reduce Construction Failure Rates