Faktor-faktor yang mempengaruhi keputusan customer untuk menggunakan jasa Hotel Syariah : Studi kasus Hotel Sofyan Betawi Jakarta

Analisis perilaku masa lalu, sikap terhadap pembelian produk tiruan, serta karakteristik individu terhadap intensi pembelian produk luxury handbag original dan tiruan: studi pada konsumen muda

Pengaruh perceived employee emotional competence terhadap customer satisfaction dan loyalty-peran mediasi rapport = Effects of perceived employee emotional competence on customer satisfaction and loyalty the mediating role of rapport

Customer satisfaction index model on three level of socioeconomic status in bogor case study: customer satisfaction on branded cooking Ooil product

In charge of customer satisfaction/Roger Cartwright, George Green