Prasad, Biren
Concurrent engineering fundamentals: integrated product and process orgazation Vol.1
Prentice-Hall, 1996
 Buku Teks SO
Syarifah Amirah Wibowo
Perlindungan Konsumen dalam Tersedianya Pusat Layanan Purna Jual Dalam Pembelian Produk Elektronik Impor = Consumer Protection in Availability of After Sales Service Centers in Purchasing of Imported Electronic Product
Fakultas Hukum Universitas Indonesia, 2024
 UI - Skripsi Membership
Lovelock, Christopher H.
Product plus : how product + service = competitive advantage
McGraw-Hill, 1994
 Buku Teks SO
Arva Pandya Wazdi
Analisis Program Potongan Harga Produk Swalayan dan Ethical Terhadap Omset Penjualan Apotek Roxy Poltangan Periode Oktober – Desember. = Analysis of Self-Service and Ethical Product Price Discount Programs on Roxy Poltangan Pharmacy Sales Turnover for the October - December Period.
Fakultas Farmasi Universitas Indonesia, 2023
 UI - Tugas Akhir
Nadira Winaputri
Perancangan inovasi layanan untuk platinum members pada sales and service office Garuda Indonesia = Service innovation design for platinum members in Garuda Indonesia sales and service office
Fakultas Teknik Universitas Indonesia, 2015
 UI - Skripsi Membership