lmplementasi customer lifetime value (CLV) dalam mengelola profitabilitas klien di perusahaan pelayaran = Implementation of customer lifetime value (CLV) to manage client profitability in maritime industry

Pengaruh customer lifetime value (CLV) dalam meningkatkan profitabilitas dan loyalitas pelanggan hot rolled coil PT Krakatau Steel (Persero) TBK = Effect of customer lifetime value (CLV) in improving profitability and loyalty of customer hot rolled coil in PT Krakatau Steel (Persero) TBK

Pelaksanaan organization-public relationships yang dilakukan oleh public relations dalam menjalin hubungan kerja sama dengan mitra perusahaan (studi kasus pada hubungan PT Angkasa Pura II dan Maskapai Penerbangan periode 2010-2011) = Implementation of the organization-public relationships conducted by public relations in cooperation relationships with partner companies (a case study in relation PT Angkasa Pura II and Airlines period 2010- 2011)

Perhitungan customer lifetime value CLV di perusahaan B2B industri manufaktur mesin dan peralatan = Measuring customer lifetime value CLV in B2B company on machinery and equipment manufacturing industry

Customer relationship management (manajemen hubungan pelanggan) : concept and tools = Customer relationship management