The eternal e-customer : how emotionally intellligent interfaces can create long-lasting customer relationships

Analisis deskriptif strategi integrated marketing communication pada bisnis internet service provider = Descriptive analysis integrated marketing communication strategy on internet service provider business

Pengaruh "penjelasan" setelah terjadinya service failure pada penyedia jasa internet di Jabodetabek = The effect of "explanation" after the occurrance of service failure on the internet service provider in Jabodetabek

Faktor-faktor yang mempengaruhi loyalitas pelanggan pada internet service provider = Factors that influencing customer loyalty in internet service provider

Strategi peningkatan loyalitas pelanggan internet service provider dalam menggunakan layanan fixed broadband internet = Strategy to increase customer loyalty of internet service provider in using fixed broadband internet services