Pengaruh bauran pemasaran solutions, access, value, dan education terhadap strategi customer-centric di poliklinik eksekutif rumah sakit Hermina Depok = Influence of solutions access value and education marketing mix against customer centric strategy in executive clinic Hermina Depok Hospital

The CRM handbook : a business guide to customer relationship management

Harvard business review on customer relationship management

Implementasi Customer Relationship Management (CRM) dalam Upaya Meningkatkan Business to Business (B2B) Selling di Doubletape Agency : Studi Kasus Kerja Sama Doubletape Agency dan Aplikasi Jenius = Implementation of Customer Relationship Management (CRM) in an Effort to Increase Business to Business (B2B) Selling at DoubleTape Agency: Case Study of Collaboration between DoubleTape Agency and the Jenius Application

Customer relationship management: concepts and technologies