Pengaruh bauran pemasaran solutions, access, value, dan education terhadap strategi customer-centric di poliklinik eksekutif rumah sakit Hermina Depok = Influence of solutions access value and education marketing mix against customer centric strategy in executive clinic Hermina Depok Hospital

Harvard business review on customer relationship management

The CRM handbook : a business guide to customer relationship management

Customer relationship management: concepts and technologies

Faktor-faktor yang berpengaruh dengan pemasaran relasional dalam menciptakan loyalitas pelanggan pada bisnis jasa layanan Rumah Sakit = Factors affect to relationship marketing for creating customer loyalty in Hospital Services Business