Duckett, Bob
Know it all, find it fast : an A-Z source guide for the enquiry des
Facet Publishing, 2004
 Buku Teks
The virtual reference desk: creating a reference future
David R. Lankes ... [and others]
Facet Publishing, 2006
 Buku Teks
Yates, Rochelle
A librarian's guide to telephone reference service
Library Professional Publications, 1986
 Buku Teks
Jerrard, Jane
Crisis in employment: a librarian's guide to helping job seekers
American Management Association, 2009
 eBooks
Owen, Tim Buckley, 1948-
Success at the enquiry desk: successful enquiry answering - every time
Facet Publishing, 2006
 Buku Teks