The complete idiots guide to customer loyalty: panduan lengkap unytuk meraih kesetiaan pelanggan/Murray raphel, Neil raphel dan Janis S,raye

JB Hi-Fi Australia: Menentukan Faktor Pengaruh Kesetiaan Pelanggan untuk Mendorong Posisi dalam Pasar = JB Hi-Fi Australia: Determining Factors Influencing Customer Loyalty to Help Aid in Achieving Prominent Market Position

Analisis kesetiaan konsumen dan faktor-faktor yang mendorongnya pada industri jasa layanan internet = Analysis of customer loyalty and its antecedents in internet service industry

Analisis Peran Digital Innovation, Perceived Value, dan Loyalty Program terhadap Kesetiaan Pelanggan di PT. Garuda Indonesia = The Role of Digital Innovation, Perceived Value, and Loyalty Program on Customer Loyalty at PT. Garuda Indonesia.

Perumusan strategi retensi pelanggan klinik kecantikan menggunakan SEM dan TOPSIS = Beauty clinic customer retention strategy formulation with SEM and TOPSIS