Compton, W. Dale
Engineering management : creating and managing world-class operations
Prentice-Hall, 1997
 Buku Teks
Margerison, Charles J.
Managing effective work groups / by Charles J. Margerison
McGraw-Hill , 1973
 Buku Teks
Rohrer
Managing through insight / by the staff Rohrer, Hibler and Replogie; editor, Charles D. Flory
The New American Library, 1969
 Buku Teks
Walton, Richard E.
Managing conflict
Addison-Wesley, 1987
 Buku Teks
Jan Hendrik Rapar
Service management : managing the image
Trisakti University, 1999
 Buku Teks