Costantino, Cathy A.
Designing conflict management systems : a guide to creating productive and healthing organization / Cathy A. Costantino, Merchant, Christina Sickles
Jossey-Bass, 1996
 Buku Teks
Condliffe, Peter
Conflict management: a practical guide / Peter Condliffe
Tape Publications, 1991
 Buku Teks
Condliffe, Peter
Conflict management: a practical guide
Lexis lexis, 2012
 Buku Teks
Tjosvold, Dean
The conflict-positive organization : stimulate diversity and create unity
Addison-Wesley Pub. Co, 1991
 Buku Teks SO
Sheftel, Phoebe A.
How to resolve conflict: management development
[American Society for Training & Development Press, American Society for Training & Development Press], 2001
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