Managing health organizations for quality and performance

McLaughlin and Kaluzny's continuous quality improvement in health care

Managing health organizations for quality and performance

Upaya manajemen mutu fokus pada pelanggan dan hubungannya dengan kepuasan pasien rawat inap di Puskesmas DTP Kabupaten Bogor tahun 2014 = Quality management efforts focus on customer satisfaction and relationship topatient satisfaction with inpatient care at Puskesmas DTP in Bogor District 2014

Perbedaan persepsi pasien dengan petugas terhadap mutu layanan rawat jalan di Puskesmas Sarolangun 2011 = Perceptions differences patients with officers quality of care towards service road at the health center Sarolangun 2011