Beyond total quality management : toward the emerging paradigm
by Greg Bounds [and others]
McGraw-Hill, 1994
Buku Teks
Bank, John
The essence of total quality management
Prentice-Hall, 2000
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Fandy Tjiptono
Total quality management
Andi Offset, 1996
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Total quality management / Dale H. Besterfield...[et al]
Prentice-Hall, 1995
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Goetsch, David L.
Quality management for organizational excellence : introduction to total quality
Pearson, 2016
Buku Teks